Privacy Policy

1. Who we are

PermitsHub (“we,” “us,” or “our”) is a building permit and permit drawings studio operating in Toronto and the Greater Toronto Area. Our principal address is 7299 Yonge St, Thornhill, ON L3T 0C5. You can reach our privacy officer at info@permitshub.ca.

This policy describes how we collect, use, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information we collect

We collect personal information only when you provide it to us directly or when it is automatically collected through your use of our website.

Information you provide:

• Name, phone number, and email address when you submit a contact or quote request form
• Property address and project description when you request a permit quote
• Any other information you voluntarily include in messages to us

Automatically collected information:

• Pages visited, time on site, and referral source via Google Analytics 4 (only with your consent)
• Device type, browser, and approximate geographic region (city-level) via analytics
• IP address (anonymized by Google Analytics before storage)

3. How we use your information

• To respond to your permit quote requests and provide building permit services
• To communicate with you about your project, including drawings, submissions, and approvals
• To improve our website and services using aggregated, anonymized analytics data
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and analytics

We use Google Analytics 4 (GA4) and Google Ads to understand how visitors use our website. These services set cookies on your device to collect anonymized usage data.

We implement Google’s Consent Mode v2: analytics and advertising cookies are denied by default until you explicitly accept them via the cookie banner on your first visit. You may change your preference at any time by clearing your browser cookies and revisiting the site.

Google’s data practices are governed by Google’s Privacy Policy. You may opt out of Google Analytics across all websites using the Google Analytics opt-out browser add-on.

5. Sharing of information

We share personal information only in limited circumstances:

• With Google LLC as a service provider for analytics and advertising (subject to your consent)
• With professional service providers (e.g., engineers, surveyors) who need the information to complete your project, under confidentiality obligations
• When required by law, court order, or government authority
• In connection with a business transfer (e.g., merger or acquisition), with appropriate privacy protections

6. Data retention

We retain contact form submissions and project-related correspondence for as long as necessary to provide our services and comply with our legal obligations, typically up to 7 years after project completion (consistent with standard business records requirements in Ontario). Analytics data is retained according to your Google Analytics account settings and automatically ages out.

7. Your rights under PIPEDA

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@permitshub.ca or call 647-961-4070.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact us

Questions about this policy or our privacy practices should be directed to our privacy officer: